FREQUENTLY ASKED QUESTIONS
Who can participate?
- Only companies with a VAT number are eligible. Please note that proposals from self-employed individuals will not be accepted.
- For challenge owners, eligibility is limited to corporations, public entities, and innovative SMEs with challenges seeking new technologies and solutions.
- Regarding technology and solution providers applying for a challenge, we are specifically seeking startups, spinoffs, innovative SMEs, R&D centers, Academia, etc. When evaluating technological providers, it's crucial to ensure that the company offers more than just consultancy services or software/app development for clients. It should also not be limited to operating as a static website or landing page with minimal activity. Instead, it should provide specific solutions or developments tailored to address the presented challenges
- Please be aware that your company is not eligible as a tech provider if you are a consultancy firm, a business development and marketing agency, a corporate entity without a challenge, or similar.
- Technological providers can only request online meeting with other technological providers.
What is the procedure to apply for the challenges?
- Register on the platform and complete your company profile by providing a detailed description of your products, services, or expertise that addresses the challenges listed on the platform.
- Once your registration is complete and aligns with at least one of the challenges, we will validate your profile.
- After validation, you will be able to request meetings with the corporations, SME o entities you are interested in, to discuss your solutions.
- If the challenge owner accepts your request, you will receive a notification. The final decision rests with the SME or the corporation presenting the challenge.
How many participants per company can participate?
- Only ONE registration per organization will be accepted in the platform.
- However, for both physical and online meetings, you may invite one additional colleague to join. A maximum of TWO people per organization are allowed to attend each meeting.
- If you have at least one physical meeting scheduled, you will receive a free pass to the ISE Congress.
CONGRESS MAP
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Profile
What do I do if I forget my password?
- Click here or click Login in the upper right corner of the event website
- Click the "Forgot password?" link
- Enter the email address you used to register for the event
- Click the Reset Password button
- You will receive an email with a "Reset Password" button
- Click the button and enter your new password in the "New Password field"
- Repeat the new password in the "Repeat Password" field and click Reset your password
Please check your spam and/or promotions inbox in case you did not receive the password reset email!
How do I change my password?
- Log in using your email address and your password.
- Go to Account Settings in your Dashboard, under your profile picture
- Go to the "Change password" section
- Type the old password in the "Old Password" field and the new password in the "New Password" field
- Repeat the new password in the "Repeat Password" field and save.
Please check your spam and/or promotions inbox in case you did not receive the password reset email!
How do I change my email address?
- Log in using your email address and your password.
- Go to Account Settings in your Dashboard, under your profile picture
- Enter the new email address in the Account email address field
- Please note that you cannot change your email address to one that already exists in our system
- Click on Update Email Address
- Wait for the confirmation email in your inbox and then confirm it
How do I change my time zone?
- Click the Edit my profile button in your Dashboard or click here
- Select a time zone from the dropdown menu in the "Personal Information" section
- Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected
Why is my profile not activated yet?
- If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet
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1:1 Meetings
How do I request a meeting with someone?
If the corporation accepts your proposal we will send you a meeting request. Be attentive to respond and accept the meeting!
How to check if my camera/microphone is working?
- Please check that your browser has permission to use your camera/microphone
- Click the Camera and microphone test button in your Meetings and follow the instructions
- Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
- If you have already declined to give your browser permission to use your camera and microphone, you will need to adjust the browser's settings
- How to adjust the microphone/camera related settings in your browser?
- If none of the above works, consider switching to another device to join the meetings.
How can I share my screen during 1:1 meetings?
- Click the Screen Sharing icon
right next to the camera icon - Choose what to share (your entire screen, a window, or just one browser tab)
- After you have selected, click the Share button
Please note that if you share your screen while playing a video, the other participant(s) will not hear the sound unless it's coming from your PC/laptop and is loud enough for your microphone to pick it up.
Can I invite a third person to my 1:1 meeting?
- You can invite other people, such as your colleagues, to join the meeting
- To do so, go to your Meetings page and click the Invite guests button that is visible in all your upcoming meetings
- A pop-up window will appear with a direct link you can send to anyone you want
- When that person clicks on the link, they will be redirected directly to the online 1:1 meeting
- The person does not have to be registered for the event or have a b2match profile to join the online meeting this way
- You can access the invitation link even if you have already started the meeting by clicking the Invite guest icon
in the bottom left corner of your screen
Please do not share your login information with your colleagues if you want them to join your meeting. If two people are logged in to the same profile and join the online meeting, one of them will be kicked out. Always use the direct link to invite other people.
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Agenda
How do I add sessions to my agenda?
- To add sessions to your agenda, you first have to go to the Event Agenda where you can see the available sessions
- Click on the session to see the description if there is one
- When you see a session you want to attend, click the Add button
- If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session
- The session will now be visible in My Agenda
How can I join an online session?
- Click the Join Online Session button to be redirected to the online video conferencing tool
- If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your attendance
- If the button looks like this: Join Online Session, it means that the session has not started yet
- The button will become green and clickable 5 minutes before the session starts
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Marketplace
How to create a Marketplace item?
- To add a Marketplace Item go to your Dashboard or the My Opportunities sector in the Marketplace
- Select the type of Marketplace Item you want to upload
- Depending on the event, the available options may include Product, Service, Partnership, Project Cooperation, Investment, Expertise, or Request
- Enter the title and description of your Marketplace item
- Select one or more classifiers
- Depending on the event, the available options may include Market Application Keywords, Type of Service, Project Stage, Expertize Fields, Investment, Expertise, What are you looking for?, etc.
- Click the Save button in the lower right corner
How can I add files to my Marketplace item?
- To add an image:
- Click the Add image button
- Select an image from your device
- If you want, you can add more images and when you're done, click Save
- The supported image formats include: .jpg, .jpeg, .gif and .png
- To add a file:
- Click the Select file button
- Select a file from your device
- Enter a name for the file
- The file you upload will be displayed as a link, and when clicked, it will open in a separate browser tab
- Click the Add file button and then Save
- The supported file formats include: .pdf, .doc, .docx, .xls, and .xlsx
- To add a YouTube video:
- Enter the video title
- Paste the YouTube link
- Click the Add video button and then Save
- The video will appear as an embedded mini player and other participants will be able to watch it directly on the Marketplace Item
